Metrics Signup Bug Fixed

Just to let you know, that the bug reported by several users that was causing a blank page to appear instead of content after a Metrics account was activated should now be fixed.

I have tried the following,and all appears well:

  • Sign up as new user
  • Go to the /metrics page and hit “Activate Performancing Metrics”
  • Get the “add a blog” page directly after.

If anyone has any further trouble, please report it here, and please include as much detail as possible — really, go to town on the details, “it doesnt work” just isnt that helpful 🙂

Apologies for the inconvenience folks, and thanks to those members that reported and described the issue.

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14 thoughts on “Metrics Signup Bug Fixed

  1. Ctrl-Shift-B gives you an overview about the blockable elements on a page in AdBlock Plus.

    Now it would be interesting to know which elements cause the case?!

    Workaround (if ABP+ really is causing the issue):

    For everybody using AdBlock Plus and not interested in researching that issue … It is as easy as a right click on the ABP+ icon and selecting “Deactivate: on site”. That will result in a green entry in the filter list: “@@|” which you can also enter manually if you want.

    You won’t see more ads then before because right now there are no ads.

  2. Well, may be this is usefull for other noobs like me: once i unblocked on the Adblock Plus add-on for FFox, the whole adding form showed up, and added my blog easy. voilá.

    P.S. The strange thing is that the usual ‘add blocked’ tab that appears any times Adblock is blocking something, does not appears on this page. That confused me.

  3. …to my metrics. I can visualize the main page ok but once I click on the ‘add a blog’ link, and I get to the next interface, nothing happens with both ‘previous’ or ‘next’ buttons. Don’ know what to do. 🙁

  4. Here is the existing “chart unavailable” thread with short term solution while we code a fix

  5. It is July 23rd around 2234 US PST and I still have this problem. If I use the bookmark then I get a blank page (IE or Firefox) and if I go to the home page of your site and then login and then click on My Metrics I get Chart Unavailable and no data by clicking on any link in the reporting interface. It has now been more than a week and reflects poorly on as you can imagine.

    Please let me know if I can help provide more information or assist in any way in getting this fixed. Thank you so much.


  6. It´s the same to me, but when i try to see the metrics i have a “Chart Unavailable” message.

  7. I seem to remember that my Metrics would remember my login for a lot longer than it currently is. But either way, I used to be redirected to the Performancing login page…

    Thanks for your help. I would never have thought to log it as a bug (probably because I get tired of users logging lame helpdesk queries that I then have to go find fixes for at work). 😉

  8. @feedbuzzard
    I PM’d you with my e-mail address. I’m going to need more information, but this is the first that I’ve heard of blank admin pages with using the plugin. I want to get this solved for you and I’ll bet it’s just one little thing that needs to be fixed or conflicts. I’ll wait to hear back from you.

  9. well it seems you’re just not logged in, but even so, you should be being forwarded to the generic stats page — ill look into it, thanks James

  10. That seems related. Can you tell me if you have “public stats” on or off in your settings?

  11. For the last week (or less I guess) I’ve noticed that I get a blank page when I click my bookmarked metrics page. I’m guessing it’s because I’m not logged in, because if I go to the Performancing homepage and log in, I can click the bookmark and I don’t get a blank page.

    Sorry, long day, so talking in circles. To summarize:

    Not Logged in:
    – Click
    – Get blank page.

    Logged in (via homepage):
    – Click
    – Get to Metrics page.

    edit: Sorry, forgot to mention, it is still happening now

  12. OK, that’s not related, but i do suggest you tell Dave Reid who built the WP plugin about it…

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