I am very sorry for how awful pMetrics has been recently, it's completely unacceptable to me, and to you too, I'm sure. There are many factors contributing to these problems and NONE of them will be an issue on the new server, because it will be dedicated to nothing but pMetrics, which is how it should have been from day one.
We have had a new database server ready for over a month but because of many other things happening at the same time, the move has been delayed more than once. I'm SO excited to report that it will finally happen as of tomorrow (Wednesday). I would prefer to do this on the weekend because there will be some downtime during the move, but the most important thing is to get the service running smoothly again as soon as possible. If that means downtime during the middle of the week, then that is the cost, and at this point, any cost is worth making the service good again.
On a happier note, a new version of the software has been in the works for nearly 2 months now, and it's got a lot of great features. It is planned for release in early January, and I promise you will love it dearly. There will of course be a huge post about it when it's ready so stay tuned...
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